Return and Refund Policy

At CHOPRA NX, customer satisfaction is our priority. Please review our policy below regarding product returns, quality inspections, and refund timelines.

1. Return Window

• We offer a 5-day return policy, which means you have 5 calendar days from the date of delivery to request a return.

• Items must be unused, in their original condition, and returned with all original tags and packaging intact.

2. Return Request & Inspection

• Initiating a Return: To initiate a return, please contact our support team within the 5-day window.

• Quality Check: Once your returned item is received at our facility, our quality control team will inspect it within 2 business days.

• You will receive a notification confirming the receipt and whether your return has been approved or rejected based on item condition.

3. Refund Process & Timelines

• Approval & Processing: Upon approval, your refund will be processed automatically to your original payment method within 10 business days.

• Bank Processing Time: Please note that banking institutions and credit card companies may require additional time (typically 3–5 business days) to credit and reflect the amount in your account.

• Delayed Refunds: If more than 15 business days have passed since your return was approved and you have not received your refund, please reach out to us immediately for resolution.

4. Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to our customer support:

 Business 

• Phone / WhatsApp Support: +91 94911 23842

• Email: chopranx@gmail.com

• Address: 15-8-499 B/1, C, D (Ground Floor to 5th Floor), Feelkhana, Begum Bazar, Hyderabad, Telangana – 500012