Return and Exchange Policy

At CHOPRA NX, we strive to deliver high-quality products to our customers. Please review our policy regarding returns, exchanges, and cancellations below.

1. No Returns & No Exchanges

• All sales are final. We strictly follow a No Return and No Exchange policy once an order has been delivered.

• We do not accept returns or exchanges for reasons such as slight color variations, size mismatches, or changes of mind. Please ensure you review product details, sizes, and descriptions carefully before placing an order.

2. Damaged or Defective Items (Exceptions)

• We only consider replacements or resolutions if you receive an item that is damaged or defective upon arrival.

• Mandatory Unboxing Video: To claim a damaged or missing item, you must record a clear, continuous 360-degree unboxing video from the moment you open the parcel.

• Reporting Window: Any damage or defect must be reported to our support team within 24 to 48 hours of delivery, along with the unboxing video and order details. Requests submitted without valid proof or past this window will not be entertained.

3. Cancellations & Refunds

• Orders cannot be cancelled or refunded once they have been processed and dispatched.

• Under our strict policy, monetary refunds are not issued. In the rare event of an approved claim where a replacement is unavailable, store credit may be provided at management's discretion.

4. Contact Us For inquiries regarding your orders or to report damaged shipments:

• Phone / WhatsApp Support: +91 94911 23842

• Email: chopranx@gmail.com

• Address: 15-8-499 B/1, C, D (Ground Floor to 5th Floor), Feelkhana, Begum Bazar, Hyderabad, Telangana – 500012